Privacy Policy

Cloonacauneen Castle is committed to protecting and respecting your privacy. Any personal information you provide to us will be treated with the highest standards of care and security.

This policy sets out how we collect, use and protect any personal data you provide to us. Please read it carefully to understand our practices regarding your personal data and how we handle it.

As a data controller under Irish and EU data protection law, we commit to:

• Obtaining and processing information fairly
• Keeping information only for specified, explicit and lawful purposes
• Using and disclosing information only in ways compatible with those purposes
• Keeping information safe and secure
• Keeping information accurate, complete and up to date
• Ensuring information is adequate, relevant and not excessive
• Retaining information no longer than necessary
• Providing individuals with a copy of their personal data upon written request

This Privacy Policy is underpinned by:

• The Data Protection Acts 1988 & 2003
• EU General Data Protection Regulation 2016 (GDPR)
• The Data Protection Act 2018 (Ireland)

1. Who We Are

This is the privacy policy of Cloonacauneen Castle.

Address: Cloonacauneen Castle, Tuam Road, Co. Galway, H91 XY77
‍Email: info@clooncastle.com
‍Phone: +353 91 799 629

2. Information We Collect

We may collect and process the following personal data:

• Name and contact details — provided when you make an enquiry, submit a contact form, or make a booking
• Booking information — dates, guest numbers, room preferences, and any special requirements
• Payment information — processed securely through our third-party booking and payment providers; we do not store card details
• Communications — records of any correspondence you send us by email, phone or through our website forms
• Website usage data — collected anonymously through Google Analytics (see Cookies section below)

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries about accommodation, weddings, dining and private events
• Process and administer bookings made through our website or directly with our team
• Communicate with you before, during and after your visit
• Improve our website and understand how visitors use it
• Comply with legal and regulatory obligations

4. Cookies

We use cookies on the Cloonacauneen Castle website to understand how visitors interact with our site. The only analytical tool we use is Google Analytics 4 (GA4), which collects anonymous data including pages visited and how visitors arrived at the site.
‍

When you first visit our website, a banner will ask for your cookie preferences. You can accept or reject non-essential cookies at any time.
‍

For full details, please refer to our Cookie Policy.

5. Disclosure of Your Information

We do not sell or rent your personal data to third parties. We may share your data in the following limited circumstances:

• Booking and payment providers — to process reservations and payments made through our website
• IT and website service providers — companies that host or operate parts of our website and systems on our behalf
• Legal requirements — where we are required to disclose information by law, court order or regulatory authority
• Business transfer — if our business is transferred to a third party, your data may transfer to the new owner to allow them to continue operations

Any third parties we engage are required to handle your data securely and in accordance with GDPR.

6. Marketing

We will not use your personal data for direct marketing purposes without your explicit consent. You have the right to object to your information being used for marketing at any time by contacting us at info@clooncastle.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
‍

In determining the appropriate retention period, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the applicable legal requirements.

8. Your Rights

Under GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request that inaccurate or incomplete data be corrected
• Erasure — request that we delete your personal data in certain circumstances
• Restriction — request that we limit how we use your data
• Objection — object to our processing of your data, including for marketing purposes
• Portability — receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@clooncastle.com. We may request proof of identity before acting on any request.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or destruction.
‍

Please be aware that transmission of information by email is not fully secure. If you send us personal information by email, you do so at your own risk. We recommend that you do not include sensitive information such as payment details in email correspondence.

10. Complaints

If you have a concern about how we handle your personal data, we would ask that you contact us first so we can resolve it directly.
‍

You also have the right to lodge a complaint with the Irish data protection supervisory authority:

Data Protection CommissionWebsite: www.dataprotection.ie Phone: +353 57 868 4800

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication. We recommend checking this page periodically.